R&B Landscaping and Snow Removal

Effective 03/01/26
Last Updated 03/29/26

Welcome to R&B Landscaping and Snow Removal. These Terms of Service (“Terms”) govern your use of our website, forms, estimates, text messaging communications, and landscaping, snow removal, and related outdoor property services.

By accessing our website, submitting a form, requesting an estimate, communicating with us by phone, email, or text, or hiring us for services, you agree to these Terms.

1. Company Information

R&B Landscaping and Snow Removal
rblandscaping2121@gmail.com
734.759.7004
RBlandscapingmi.com

2. Services

We provide landscaping, snow removal, and related outdoor property services, which may include, depending on availability and project scope, lawn care, cleanups, mulching, planting, trimming, edging, seasonal services, hauling, salting, de-icing, sidewalk clearing, plowing, maintenance plans, and related estimate or consulting services.

All services are subject to availability, weather, site conditions, access, staffing, equipment availability, safety considerations, material availability, and written approval of the final scope where required.

3. Website Use

You agree to use our website only for lawful purposes. You may not:

• use the website in a way that could damage, disable, overburden, or impair it;

• attempt unauthorized access to any part of the website, server, or connected systems;

• submit false, misleading, or fraudulent information through our forms;

• use our site content, branding, images, or text without permission.

We may suspend or block access to the site if we believe misuse has occurred.

4. Estimates and Proposals

Any quote, estimate, proposal, or price range we provide is based on the information available at the time, including information you provide through forms, photos, phone calls, emails, text messages, or site visits.

Unless expressly stated otherwise in writing:

• estimates are not guaranteed until accepted by us in writing;

• pricing may change if the scope changes, site conditions differ, access is limited, hidden conditions exist, material costs change, snow accumulation differs materially from expectations, or your requested timing changes;

• verbal estimates are preliminary only;

• final pricing may require an on-site review.

We reserve the right to correct clerical, mathematical, or pricing errors before work begins.

5. Scheduling and Access

By booking service, you agree to provide safe and reasonable access to the property during the scheduled service window.

You are responsible for:

• providing accurate property and contact information;

• securing pets;

• clearly marking property lines, sprinkler heads, invisible fences, drain covers, decorative borders, curbs, private utility lines, septic features, low fixtures, and other concealed hazards not identified through standard utility marking processes;

• removing vehicles, trailers, basketball hoops, and movable obstructions from service areas where applicable;

• notifying us of gates, lock codes, access restrictions, HOA rules, or special instructions.

We may reschedule due to weather, unsafe conditions, equipment issues, staffing issues, municipal restrictions, or conditions outside our control.

6. Customer Responsibilities

You agree that:

• you own the property, occupy it with authority, or otherwise have permission to authorize the work;

• the information you submit is accurate and complete;

• you will review and approve the scope before work begins when approval is required;

• you will promptly communicate any concerns regarding timing, access, or service quality;

• outdoor work areas are reasonably accessible and safe.

7. Payments

Payment terms will be stated in your invoice, estimate, proposal, maintenance agreement, seasonal service agreement, or service confirmation.

Unless otherwise agreed in writing:

• payment is due upon completion of one-time services;

• deposits may be required for certain projects, materials, seasonal route placement, or reserved scheduling;

• recurring services may be billed on a periodic basis;

• late balances may be subject to a late fee or finance charge to the extent permitted by law;

• you are responsible for collection costs and reasonable attorneys’ fees where allowed by law if unpaid balances are referred for collection.

We may pause, refuse, or terminate future services for past-due balances.

8. Cancellations and Refunds

For one-time services, we may require notice of cancellation at least [24/48/72] hours before the scheduled appointment. Late cancellations may be subject to a cancellation fee.

Deposits for materials, custom orders, seasonal capacity reservations, salt supply commitments, reserved equipment, or reserved scheduling blocks may be non-refundable to the extent disclosed in your proposal, invoice, or service agreement.

Refunds, if any, are at our discretion unless otherwise required by law.

9. Recurring Service Plans

If you enroll in recurring landscaping or snow removal services:

• services may renew automatically according to the schedule in your agreement unless canceled;

• pricing may be adjusted with notice;

• service dates and arrival times are approximate and may shift due to weather, route demands, equipment issues, or operational needs;

• either party may terminate recurring service according to the notice period stated in the agreement, or if none is stated, upon reasonable notice.

10. Landscaping and Outdoor Conditions

Landscaping involves living materials and outdoor conditions that are inherently variable. We do not guarantee the survival, growth, color, bloom cycle, disease resistance, or long-term performance of plants, sod, seed, soil amendments, mulch color retention, or other natural materials unless we provide a specific written warranty.

Results may be affected by weather, drainage, irrigation, soil quality, pets, pests, disease, prior site conditions, foot traffic, utility work, neighboring conditions, and maintenance practices outside our control.

11. Snow Removal and Ice Management Terms

Snow and ice services are affected by changing weather conditions, municipal activity, drifting, compaction, traffic, sun exposure, freezing rain, sleet, and repeated accumulation during ongoing storm events.

Unless otherwise stated in writing:

• Trigger depth: Snow service may begin once accumulation reaches the service trigger stated in your agreement, such as [1 inch], [2 inches], or another stated threshold.

• Ongoing storms: During active snowfall or mixed precipitation events, we may perform service in stages and return after the storm or after accumulations continue.

• Dispatch timing: We do not guarantee service at an exact time unless expressly agreed in writing. Route order may depend on storm severity, route logistics, equipment availability, customer tier, safety conditions, and municipal requirements.

• Zero-tolerance conditions: Even after plowing or shoveling, slippery conditions may remain or re-form due to packed snow, melting and refreezing, drifting, freezing rain, black ice, low temperatures, shade, or runoff.

• Salt and de-icing: De-icing materials help reduce risk but do not guarantee bare pavement, complete melting, or slip-free conditions.

• Return visits: Additional visits caused by continued snowfall, drifting, plow berms from public streets, or refreezing may be billed separately unless included in your plan.

• Obstructions: We are not responsible for areas blocked by parked vehicles, locked gates, equipment, or other obstructions.

• Damage risk in winter conditions: Snow-covered or frozen conditions can conceal lawn edges, curbs, pavers, drainage components, borders, and other objects. You are responsible for clearly marking hazards and service boundaries before the season begins.

• No guarantee of completely ice-free conditions: You understand and agree that snow and ice management reduces risk but cannot eliminate all hazards.

12. Property Marking and Winter Damage Risk

You are responsible for identifying and marking, before snow season where applicable:

• driveway edges;

• decorative borders;

• pavers and raised surfaces;

• curbs and islands;

• sprinkler heads;

• stakes, wires, hoses, drains, cleanouts, and low fixtures;

• any area that should not be plowed, shoveled, salted, or driven on.

We are not responsible for damage to items concealed by snow, ice, vegetation, darkness, or inadequate marking.

13. Limited Warranty; No Guarantee of Particular Result

Any workmanship warranty we offer must be stated in writing. If no written warranty is provided, services are provided as-is, subject to applicable law.

We do not warrant:

• uninterrupted website availability;

• exact arrival or completion times;

• that services will achieve a specific financial, aesthetic, horticultural, drainage, safety, or property-value outcome;

• that all weeds, stains, pests, drainage issues, grading issues, snow accumulation, or icy conditions can be fully corrected or prevented.

14. Text Messages, Calls, and Electronic Communications

By providing your phone number or submitting a contact form, you agree that R&B Landscaping and Snow Removal may contact you regarding your inquiry, estimate, scheduling, service updates, invoices, account matters, customer support, and related business communications by call, email, and text message, including through automated technology where permitted by law.

These communications may include:

• estimate follow-up;

• appointment confirmations and reminders;

• weather-related updates;

• on-the-way messages;

• snow dispatch or delay notices;

• invoice and payment reminders;

• customer support messages;

• promotional or marketing messages, where you have given any consent required by law.

Consent is not a condition of purchase. Message and data rates may apply. Message frequency may vary.

You may opt out of text messages at any time by replying STOP, or by contacting us at [phone/email]. For help, reply HELP or contact us directly.

We will honor opt-out requests and other reasonable revocations of consent as required by law. The FCC states that consumers may revoke consent by any reasonable means that clearly expresses a desire not to receive further calls or texts, and such requests must generally be honored within a reasonable time not exceeding 10 business days.

If you send promotional text messages, you should use consent language and workflows appropriate for marketing communications, because FCC TCPA rules can require prior consent and, for some marketing texts, prior express written consent.

Carrier Disclaimer: Message delivery is subject to your mobile carrier’s network availability and performance. Carriers are not liable for delayed or undelivered messages.
Age Requirement: You must be 18 years of age or older to use this SMS service.

15. Email Communications

If you provide your email address, you agree we may email you regarding estimates, services, support, receipts, updates, and, where permitted, promotions. You may unsubscribe from promotional emails using the unsubscribe link or by contacting us.

The FTC’s CAN-SPAM guidance requires accurate sender information, non-deceptive subject lines, and a working opt-out method for commercial email.

16. Information Collected Through Forms

When you submit a form, request an estimate, or otherwise interact with us, we may collect information such as:

• name;

• address;

• email address;

• phone number;

• project details;

• photos or files you provide;

• service history;

• billing information;

• website usage data.

We use this information to respond to inquiries, prepare estimates, schedule work, provide services, process payments, improve operations, maintain business records, and market our services where permitted.

Our handling of personal information should also be described in our Privacy Policy: [insert link].

17. Privacy and Data Security

We take reasonable steps to protect personal information, but no method of internet transmission, texting, email, or electronic storage is completely secure.

If we experience a data breach involving personal information, we may provide notice as required by applicable law. Michigan law includes data-breach notification requirements for certain unauthorized access to personal information.

18. Third-Party Services

We may use third-party service providers for website hosting, forms, CRM systems, analytics, payment processing, financing, texting, email delivery, route management, mapping, or scheduling. We are not responsible for the independent terms, privacy practices, or downtime of third-party platforms.

19. Photos and Project Media

Unless you request otherwise in writing, we may photograph or record project areas before, during, or after service for documentation, quality control, training, insurance, dispute resolution, and marketing purposes, provided we do not intentionally disclose sensitive personal information.

If you do not want your property images used for marketing, contact us

20. Intellectual Property

All content on our website, including text, logos, trade names, graphics, photos, layout, and design, is owned by us or used with permission and may not be copied, reproduced, republished, or distributed without our prior written consent.

21. Disclaimer of Warranties

To the fullest extent allowed by law, the website and all website content are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and availability.

22. Limitation of Liability

To the fullest extent permitted by law, R&B Landscaping and Snow Removal will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of use, loss of data, loss of business opportunity, diminution in property value, or personal inconvenience arising out of or related to the website, communications, snow events, weather conditions, or services.

To the fullest extent permitted by law, our total liability for any claim arising from the services or these Terms will not exceed the amount actually paid to us for the specific service giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

23. Indemnification

You agree to indemnify and hold harmless R&B Landscaping and Snow Removal and its owners, employees, contractors, and agents from claims, losses, damages, liabilities, and expenses arising out of:

• your misuse of the website;

• your breach of these Terms;

• inaccurate or incomplete information you provide;

• unsafe site conditions or undisclosed hazards;

• failure to mark concealed items or boundaries;

• your violation of law or third-party rights.

24. Dispute Resolution

We encourage customers to contact us first to resolve any concern informally.

Any dispute arising out of these Terms, the website, or our services will be governed by the laws of the State of Michigan, without regard to conflict-of-law rules. Venue for any court proceeding shall lie in the state or federal courts serving Michigan, unless applicable law requires otherwise.

25. Michigan Law and Fair Business Practices

These Terms are governed by Michigan law. Michigan also maintains consumer-protection resources addressing unfair or misleading business practices, which is another reason your website, estimates, and marketing language should stay accurate and not overpromise results.

26. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted with a revised “Last Updated” date. Your continued use of the website or our services after updates are posted constitutes acceptance of the revised Terms.

27. Contact Us

If you have questions about these Terms, please contact:

R&B Landscaping and Snow Removal